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Returns Policy

Easy, Hassle-Free Returns
Waybasicsy is committed to the design and manufacture of original, high-quality products for your home. As part of our commitment, every Waybasicsy product is backed by a 45-Day Satisfaction Guarantee.

If you don't absolutely love your new Waybasicsy items, send them back within 45 days from your order date for a refund or a store credit using our prepaid return shipping labels. Items on sale are final and cannot be returned.

 

Step 1: Submit a return request
Step 2: A prepaid return label will be sent to you via email
Step 3: Returns are processed within 5 business days of being received by Waybasicsy. An email will be sent when your return is processed
 Please enter Order ID and Email to start your return: each box will require its own return request.*

Please Note:

All items must be returned in the original Waybasicsy packaging
If an item in your order arrives damaged or defective, please contact the Customer Service Department and they will assist you with replacing or crediting the damaged items
If an order is refused or not picked up by the customer and is returned to Waybasicsy by the carrier, only the cost of the product will be refunded
Order cannot be cancelled once order is confirmed and placed. Customers who wish to cancel their order will need to follow the return policy to ship the goods back to Waybasicsy and a refund will be issued. 
Shipping fees are non-refundable.
 

Pre-Order Items

Please see full pre-order terms & conditions here.

Address: LLC - 1705 Broadway, Buffalo NY, 14212

Phone: +1-800-387-5122